1/3
1 Year of Service
I lost it again about 10 minutes after posting that. Bullshit is getting old. They think they know the problem, but just can't get to it until the weekend.
I told them what the problem likely was over a week ago, but they didn't want to check the first time they came out, then the second time they came out, the guy wasn't authorized to deal with the equipment that was the problem (not my stuff, theirs out on the pole). Been back up about two hours. Doubt I've got much time left before things start fucking up again.
It's like they always hate when the customer knows more.
I do service work in a different industry and always tell the customer, "I will do what you want me to do first, but you'll have to pay for it even if it doesn't work"
Most of the time, they'll just have me try their idea first and have no problem if it doesn't work. It's not so hard if you're honest.