I think people are making too much fuss about it. You know who doesn't make mistakes? Someone who doesn't do anything at all.
Recently we had donation system revamped few times, adding two new types of coins, adding whole new prestige just so we can enjoy things, remaking whole "latest updates" section, fixed chat and making it available for everyone, new currency calculator, modified prices of ranks for activity coins, changed amount of coins you get for posts/likes, implementing massive dm system just because some people complained about too many forced threads, and now we have a thread about implementing more security to the site and auto deletion of dms after certain period of time. All of that are things I know about being just an average user, I am sure even more is going on behind the curtain. It is impossible to not fuck up something while doing so many changes.
And P5 issue? There was a massive dm sent to people about the problem. Since I responded to it Heisenberg gave me my rank back in literally 5 minutes. Another person who bought P5 yesterday and lost it soon after got his rank back in less than 30 minutes since he contacted Heisenberg, and I am sure everyone else who had P5 legitimately will have it back too.
Every issue I had was resolved quickly and in my favor. "Heisenberg, I donated 50$ for gold coin, can I have it - here you go, 1 minute later". "Heisenberg, I lost my P5, do I need to search my bank logs for proof? - Nah, you are fine, here you go, 5 minutes later". "Heisenberg, this calculator is broken, the amount is wrong, see? - Hmm, oh, I see the problem, fixed, few minutes later". "Tearson, my activity coins are somehow negative, btw you are piece of shit - Oh ok, here, now you have a lot more coins, also sorry for being piece of shit, it's just me as a being". "Guz, we are missing these fine games, can you upload them? - Sure, I will do it tomorrow (actually I will upload only one of them, one week later and break the archive in the process, but whatever)".
I think there is too much negativity about some of the problems, especially when I am yet to witness one case where someone gets fucked over by Heisenberg or other administration, and no, I don't consider losing P5 for 24h an unforgivable misstep. Everyone should chill.